Draft · this policy will be finalised before we launch.

Privacy policy

This explains what personal information OnSite24 collects when you book a mobile tyre service, why we need it and what your rights are.

What we collect

• Your name, mobile number and email address, so we can confirm your booking and send updates and your receipt.
• Your vehicle registration, make and model, and tyre details, so your technician brings the right tyres.
• A photo of your tyre, only if you use the tyre scanner. It is used once to read the tyre size and is not stored by us.
• The location you give us (Eircode, address or your device’s location if you choose to share it), so we can reach you.
• Payment records: how much you paid, when and how. We never ask for or store card details.
• Your rating and feedback, if you choose to leave them.

How we use it

We use this information to provide the service you asked for (our lawful basis is the contract with you), to meet legal obligations such as keeping financial records, and to keep our service safe and working.

Who we share it with

Your technician sees your name, phone number, vehicle and location for your job. We also use service providers to run the booking system: hosting, payments (Stripe), maps and driving distances (Google), text and email delivery, and reading tyre photos from the scanner (Anthropic). They process data only on our instructions.

How long we keep it

Booking and payment records are kept for as long as Irish tax law requires. Technician location data linked to a job is deleted after 90 days.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing bookings@onsite24.ie. You can also complain to the Data Protection Commission (dataprotection.ie).